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Quality Assurance

It is essential that people that use our services benefit from care, treatment and support that is both safe and of a high-quality.  Our approach to Quality Assurance ensures that services are meeting essential standards of quality and safety, respecting dignity and empowering people to achieve positive outcomes.  We demonstrate this by:

Staff

  • Rigorous selection process.
  • Continuous staff training, supervision and appraisal.
  • Creating a culture of support.
  • Open access for support staff to senior management.
  • Whistleblowing and other relevant policies.

People who use our Services

  • Robust safeguarding procedures in place.
  • Positive balance between duty of care and choice.
  • Thorough initial assessment.
  • Ensuring a smooth transition.
  • Creating a sense of home and belonging.
  • Continuous review of changing need.

The Homes

  • Fully accessible and adapted to meet the needs of the residents.
  • Quality controls to ensure that all areas are clean, tidy and homely.
  • Well-planned nutritious menus every day.
  • Monthly quality assurance visits.
  • Encourage and support the personalisation of bedrooms.

Management

  • Senior team that can deliver the vision, embedding safety and quality into everything we do.
  • Ensuring good communication throughout the organisation.
  • Ensuring relevant policies are in place and reviewed regularly.
  • Investing in IT systems.

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