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Frequently Asked Questions


Will I have to work weekends?

As a Care Officer, yes. Full-time and Term Time Only contracts involve working shifts over a seven day period.


What hours will I be working as a Care Officer?

We are operational 24 hours a day, 52 weeks of the year. As a full-time Care Officer you are contracted to work a 37.5 hour week which will be split between early and late shifts (unless you are a dedicated Night worker). Our Term Time Only contracts involve you working a 37.5 hour week but only during the school and college terms and you will have school and college holidays off (please note there is a requirement to attend training dates during holiday periods).


What are the shift patterns that I will have to work?

The shift start and finish times for Care Officers vary across each service however we have detailed some below for information –

  Shift Pattern 1 Shift Pattern 2
Early 7.30am – 4.30pm 7.30am – 3pm
Late 4pm – 10pm 2pm – 9.30pm
Night 9.45pm – 7.45am 9pm – 7.45am


What will I be paid?

The salary you would start employment on as a Care Officer would be based on any previous experience in care and a level 3 qualification in care that you may hold that we deem as relevant to the role.

The current pay scale for Care Officers is detailed below.  There is the opportunity for progression up the scale subject to you achieving the relevant service and the recognised Care Skills qualification at Level 2 and/or Level 3.

             Care Officer  
Full Time Hourly Rate  
Starter with no qualifications or experience £18,222.77 per annum

£9.31

 
 
Starter with 1 years relevant experience plus relevant qualification at L3 Care Officer who joined with a L3 qualification who has completed 1 years’ service Existing Care Officer with minimum 1 years’ service plus Diploma in Health & Social Care L3 (assessed at David Lewis) £19,787.63 per annum £10.11  
 
           


When do I get paid?

On a monthly basis on or before the 21st of the month.  Please note, bank staff are paid monthly in arrears. We also offer a weekly pay scheme for some roles.


As a Care Officer will I be paid premium rates for working nights, weekends and public holidays/special days?

Yes, premium rates apply.


What training will I receive before I start my job?

All our Care staff must attend a 17-day induction which comprises classroom type training and work shadowing before you start work on the house you have been allocated to. Non Care staff will be required to attend a shorter version of this induction appropriate to the role they have applied for.  Please see our Training and Development page for further information.


What on-going training will I receive?

We have a dedicated training and development team and your on-going training will be tailored to suit your needs. You will also be required to attend a certain number of mandatory training days every year to ensure that your core skills and knowledge are kept up to date. We also offer all employees the opportunity to study for relevant vocational qualifications.

If you are working as a Care Officer you will have the opportunity to achieve Diplomas in Health and Social Care at Levels 2 & 3.


What holiday entitlement will I receive?

Care Officers receive an initial entitlement of 28 days per annum, inclusive of public holidays. Your entitlement will increase with service to a maximum of 38 days.  For non-care roles, the initial entitlement is 20 days per annum plus public holidays rising with service to a maximum of 30 days per annum plus public holidays.


What is an enhanced DBS check and why do I need one?

At David Lewis you will be working with vulnerable adults and young people. As such, it is essential that we ensure that all our employees are suitable to work in this environment. The Disclosure and Barring Service (DBS), an executive agency of the Home Office, provides access to criminal records and other relevant information to organisations in England and Wales. The results of the checks carried out by the DBS help organisations make more informed decisions when recruiting people to work with children and the vulnerable. Enhanced DBS Checks are for posts involving work in a regulated activity with adults or children.  An Enhanced DBS check will show any convictions, cautions, reprimands and warnings held in England and Wales on the Police National Computer, plus a check of the adult and / or child barred lists if requested and any locally held police force information considered relevant to the job role, by Chief Police Officer(s).


What does the recruitment process involve?

After you have completed and submitted your application form it will be reviewed by both our Human Resources team and the relevant Manager. If you are successful at this stage you will then be invited to an interview or a Recruitment Day where you will have an opportunity to find out more about David Lewis and we will ask you to undertake some exercises and an interview in order to assess your suitability for the position you have applied for. You will be advised of the outcome of the recruitment process as soon as possible. If you have been successful, any offer of employment we may subsequently make is subject to us receiving at least two satisfactory references, a pre-employment medical assessment, a full and complete career history and satisfactory DBS check.  Please note most roles are eligible for an enhanced DBS check.


I’m not an EU National, can I still apply?

Yes, provided you have the unrestricted right to work in the UK for at least 12 months from the date of your application. In order to comply with Home Office legislation we will also need to see and verify relevant passports and visas. Non-UK nationals will also need to supply a police check or disclosure certificate from their country of origin or country/s last resided in.  We are not able to apply for a work permit on your behalf.


I’m 16, can I apply?

Our roles do not require a minimum age.


Is there a probation period?

Yes. All our positions are subject to successful completion of a six-month probation period.


How quickly can I start if I’ve been offered a position?

We will not confirm a start date until you have met all the conditions of your offer of employment as outlined above.


How do I apply for a job with you?

Simply click on the ‘Apply Now’ button on these web pages [link to Blue Octopus]. If you are unable to do this please call 01565 640182 and we will send you a hard-copy application form. Please note; we will not accept informal applications based upon the submission of your CV for any of our vacancies.


Do you offer part-time opportunities?

We offer part-time Care Officer contracts for either 3 shifts or 4 shifts per week. We also have opportunities for Care Officers to work on a term-time only basis.  Our Bank contracts offer an alternative for anyone looking for flexible or part-time working patterns providing the opportunity to balance work with other commitments.


Do you offer a pension?

Yes – We have a Workplace Pension which you will be automatically enrolled in to the month after you start employment if you meet the criteria stipulated by the Government.  Alternatively, we offer a Group Personal Pension Scheme at different contributory rates to all employees after successful completion of your probationary period.  Teaching staff are eligible for membership of the Teachers Pension Scheme.


Do I need to have my own transport to work at David Lewis?

Please familiarise yourself with our location – we have provided details about travelling to David Lewis within the Contact Us area of our website.  David Lewis is not accessible via public transport, therefore ideally you should have your own transport.


Why do I have to provide such a comprehensive work history i.e. provide details and dates of all employment and also dates of any periods of unemployment?

We operate in line with Safer Recruitment guidelines.  In the interests of the vulnerable adults and young people we support, we need to ensure that we have a full record of employees’ work and education history to date, including any periods of unemployment.


I haven’t worked in care before, can I still be considered for a Care Officer position?

It’s not essential to have relevant experience to be considered, but to be successful in the role you’ll need to demonstrate the skills outlined in the job description.


What benefits can I expect working at David Lewis?

Join us at David Lewis and you will enjoy:

  • A varied working day – no two days are the same
  • Working for one of the largest employers in the area and an Equal Opportunities Employer
  • David Lewis is an Investor in People and is Positive About Disabled People
  • Full training is provided by our in-house training team
  • Diploma’s in Health and Social Care linked to salary progression for Care Officers
  • Pension – Auto Enrolment Scheme and alternatively the option to join a Contributory Group Personal Pension Plan
  • Childcare vouchers
  • Premium payments for shift workers at weekends, night and public holidays and special days i.e. Christmas Eve, New Year’s Eve and Easter Day
  • On-site occupational health support
  • DBS paid
  • Opportunities to gain qualifications
  • Great working environment, with exceptional surroundings
  • Access to sport facilities including an on-site gym
  • Death In Service benefit
  • Free car parking


Are there any health requirements that I need to be aware of before applying for the role?

We comply with Part 4 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 which state that we must have effective recruitment procedures in place in order to ensure that the people we employ are physically and mentally fit to do the work.  Follow the link below for more information about these requirements and our procedures.


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